Que. : How to i close an italian stiletto ? i thought push button open….push button close ?
Ans. : These are bolster release….
Que. : Is the knife in the picture,the one i will get ?
Ans. : Possibly yes….but not guaranteed….pictures are examples.
Que. : What are the shipping costs?
Ans. : Roughly $8.00 for the 1st 3 items. $12.00 for 3 or more…shipping charges change often…we only charge the actual cost we do not add “handling” fees ever !
Que. : What is your return policy?
Ans. : All sales are final…..however we do allow returns in case of defect. we must be notified within 48 hours of delivery,so we can issue an ra#. we will always try to insure that you are satisfied.
Que. : Can i request a different shipping method than you offer?
Ans. : Not at this time…..however i should say that we have shipped well over a 1000 items & have yet to lose one. that is why we recommend what we do.
Que. : Can i purchase insurance on my package?
Ans. : Yes…there will be a check box on the items page…if you want insurance… click add insurance…..it is not free….so there is a small charge these days you want to be sure you get what you ordered
Que. : Is there any guarantee on the knives i purchase?
Ans. : That depends…some american manufacturers do …. such as microtech,protech, etc other manufactures don`t…such as asian clones… therefore neither can we. there are exceptions… the italians do not
Que. : Does my shipping come with a tracking number?
Ans. : Yes it does , when the label is printed….you will receive an email notifying you of your packages shipping date. the package(s) should be delivered within 2-3 business days…(occasionally 4 )
Que.: Is my credit card information secure?
Ans. : Yes…we are one of only a few sb sites that i know of that are ssl encrypted….we go the extra mile to pay for & protect all our clients privacy & their personal information.myswitchblade.com has been validated to have a secure ssl certificate which provides industry standard data encryption of information transferred from your computer to our website.