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| F.A.Q.S |
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1. Q: IS THE KNIFE IN THE PICTURE,THE ONE I WILL GET ?
A: POSSIBLY YES....BUT NOT GUARANTEED....PICTURES ARE EXAMPLES.
2. Q: WHAT ARE THE SHIPPING COSTS?
A: $8.00 FOR THE 1ST 2 ITEMS.
$12.00 FOR 3 OR MORE
3. Q: WHAT IS YOUR RETURN POLICY?
A: ALL SALES ARE FINAL.....HOWEVER WE DO ALLOW RETURNS IN CASE OF DEFECT.
WE MUST BE NOTIFIED WITHIN 48 HOURS OF DELIVERY,SO WE CAN ISSUE AN RA#.
WE WILL ALWAYS TRY TO INSURE THAT YOU ARE SATISFIED.
4. Q: CAN I REQUEST A DIFFERENT SHIPPING METHOD THAN YOU OFFER?
A: NOT AT THIS TIME.....HOWEVER I SHOULD SAY THAT
WE HAVE SHIPPED WELL OVER A 1000 ITEMS & HAVE YET TO LOSE ONE.
THAT IS WHY WE RECOMMEND WHAT WE DO.
5. Q: CAN I PURCHASE INSURANCE ON MY PACKAGE?
A: OF COURSE...BUT ONCE AGAIN AT AN ADDITIONAL COST TO YOU.
Fee . . . . . . . . . . Insurance Coverage
$1.65 ................ $0.01 to $50
$2.05 ................ $50.01 to $100
$2.45 ................ $100.01 to $200
$4.60 ................ $200.01 to $300
$5.50 ................ $300.01 to $400
$6.40 ................ $400.01 to $500
$7.30……………$500.01 to $600
$7.30 plus $0.90 per $100 or fraction thereof over $600 to $5,000.
PLEASE CHECK USPS SITE FOR INSURANCE RATES. WE CHARGE EXACTLY
WHAT THEY CHARGE.WE DO NOT MAKE ANYTHING ON INSURANCE AS OTHERS DO.
6. Q: IS THERE ANY GUARANTEE ON THE KNIVES I PURCHASE?
A: NO THERE ISN`T ...THE MANUFACTURERS DO NOT OFFER ANY THEREFORE
NEITHER CAN WE. THERE ARE EXCEPTIONS SUCH AS MICROTECH,PROTECH &
OTHER MANUFACTURES THAT DO OFFER GUARANTEES. THE ITALIANS FOR
EXAMPLE....DO NOT .
7. Q: DOES MY SHIPPING COME WITH A TRACKING NUMBER?
A: NOT THE TRADITIONAL STOP BY STOP TRACKING....YOU WILL RECEIVE AN EMAIL
NOTIFYING YOU OF YOUR PACKAGES SHIPPING DATE. THE PACKAGE(S) SHOULD BE
DELIVERED WITHIN 2-3 BUSINESS DAYS...(OCCASIONALLY 4 ) tHE PACKAGE WILL
THEN BE SCANNED UPON DELIVERY.
8. Q: IS MY CREDIT CARD INFORMATION SECURE?
A: YES...WE ARE ONE OF ONLY A FEW SB SITES THAT I KNOW OF THAT ARE SSL
ENCRYPTED....WE GO THE EXTRA MILE TO PAY FOR & PROTECT ALL OUR CLIENTS
PRIVACY & THEIR PERSONAL INFORMATION.MYSWITCHBLADE.COM HAS BEEN VALIDATED
TO HAVE A SECURE SSL CERTIFICATE WHICH PROVIDES INDUSTRY STANDARD DATA
ENCRYPTION OF INFORMATION TRANSFERRED FROM YOUR COMPUTER TO OUR WEBSITE.
© 1999-2007 Volusion, Inc. All Rights Reserved. www.volusion.com |
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